Effective Date: July 7, 2026

This policy explains how KDM Value ships orders placed through kdmvalue.com.

Where We Ship

We currently sell and ship within the United States only. We do not offer international shipping at this time. Some oversized, freight, or remote-location items may have limited availability.

Estimated Delivery Time

Our express shipping estimate is 3 to 7 business days after order confirmation and payment approval — unless a product page, checkout message, inventory status, supplier processing time, freight appointment, weather event, or carrier delay requires more time. If a delay affects your expected delivery, we’ll make reasonable efforts to notify you using the contact details from checkout.

Order Processing

Orders begin processing once payment is authorized and details are verified. We may reach out if an address looks incomplete, an item becomes unavailable, or additional verification is needed.

Carriers & Freight Delivery

Depending on size, weight, and destination, your order may ship by parcel carrier, LTL freight carrier, or direct from a supplier. Large furniture often ships by freight and may require a delivery appointment. Unless stated in writing, freight delivery is typically curbside, threshold, or to the first safe accessible point, and drivers may not provide assembly, installation, room placement, stair carry, or debris removal.

Your Delivery Responsibilities

  • Provide a complete, accurate shipping address, phone number, and email.
  • Ensure the address is accessible for the carrier (and a freight truck when applicable).
  • Measure doorways, hallways, elevators, and stairways before ordering.
  • Be available for scheduled delivery appointments when required.
  • Inspect packages at delivery before signing whenever possible.

Delivery Inspection

When your delivery arrives, inspect the packaging and item carefully. If you see visible damage, note it on the delivery receipt before signing, take photos, and contact us immediately. If an item is severely damaged, you may refuse it and contact us with photos and carrier details.

Lost, Delayed, or Misdelivered Packages

If tracking shows a problem, contact us promptly. We may need to work with the carrier or supplier to investigate, which can take additional time.

Shipping Charges

Shipping charges, delivery upgrades, freight fees, storage, redelivery, and address-correction fees may be non-refundable unless required by law or caused by our error.