Have a question about shopping with KDM Value? Here are answers to the things customers ask most. If you don’t see what you need, email contact@kdmvalue.com or call 877-703-3402.

Where do you ship?

We currently sell and ship within the United States only. Some oversized items may have delivery limits based on your address, carrier access, or freight availability.

How long does shipping take?

Our express shipping estimate is 3 to 7 business days after your order is confirmed, unless the product page, checkout, inventory status, freight scheduling, weather, or carrier delays require additional time.

Do large furniture items ship differently?

Yes. Smaller items usually ship by parcel carrier, while large furniture often ships by freight. Freight deliveries may require a delivery appointment, a signature, and room for a large truck.

Will the item look exactly like the photos?

We work hard to show products accurately, but colors, textures, wood tones, fabric shades, and finishes can appear slightly different due to lighting, screens, natural materials, and manufacturing variation.

Should I measure my space before ordering?

Absolutely. Please measure your room, doorways, hallways, elevators, and stairways before ordering so you can be confident the item will fit through your delivery path and into its room.

Can I cancel my order?

Contact us as soon as possible after ordering. If the order has already been processed, packed, or shipped, cancellation may not be possible and our return policy may apply.

What is your return policy?

Eligible items are covered by our 30-day refund policy, but you must submit a return request within 14 days of delivery. Items should be unused, unassembled, and in original packaging unless they arrived damaged, defective, or incorrect.

Who pays for return shipping?

For change-of-mind returns (wrong size, color preference, no longer needed), the customer covers return shipping and any applicable restocking or freight charges. If we shipped the wrong item or it arrived damaged, we’ll review the claim and make it right.

What if my item arrives damaged?

Inspect your order right away. For freight deliveries, note any visible damage on the delivery receipt before signing. Contact us with photos within 3 calendar days of delivery and keep all packaging until the claim is resolved.

Do you offer assembly or installation?

Assembly, installation, room-of-choice placement, and white-glove service are not included unless specifically stated on the product page or your order confirmation.