Furniture and large home items require careful shipping. If something arrives damaged, defective, missing parts, or incorrect, contact us quickly so we can review and help.

Report Window

Please report visible damage, missing parts, incorrect items, or delivery issues within 3 calendar days of delivery. Late reports may limit our ability to file carrier or supplier claims.

What to Send Us

  • Your order number and product name.
  • Clear photos of the full item, close-ups of the issue, the packaging, shipping label, and box condition.
  • A short description of the issue and whether the packaging was damaged on arrival.
  • For freight deliveries, a photo of the delivery receipt showing any damage notes.

Freight Delivery Tip

For freight deliveries, inspect before signing whenever possible. If you see damage, write a clear note on the delivery receipt (for example, “crushed corner” or “item damaged”) before signing. If damage is severe, you may refuse the item and contact us right away.

Keep All Packaging

Please keep all boxes, pallets, wrapping, foam, hardware, and labels until your claim is fully resolved. Carriers and suppliers may require the packaging for review.

Possible Resolutions

Depending on the situation and claim review, resolutions may include replacement parts, repair support, a replacement item, a refund, a partial refund, or another solution.