Effective Date: July 7, 2026

We want you to love your purchase. This policy explains how returns and refunds work for eligible items from KDM Value.

30-Day Refund, 14-Day Request Window

KDM Value offers a 30-day refund policy on eligible items. To start, you must submit a return request within 14 days of delivery. Requests made after 14 days may not be accepted. Approved returns must follow the instructions we provide — items sent back without authorization may be refused or returned to sender.

Return Eligibility

To be eligible, an item should generally be:

  • Unused, unassembled, uninstalled, and in resalable condition.
  • In original packaging with all parts, hardware, manuals, and accessories.
  • Free from customer-caused damage, stains, odors, pet hair, or modification.
  • Returned using the approved method and address we provide.

Items That May Not Be Eligible

  • Final sale, clearance, open-box, custom, made-to-order, or special-order items.
  • Items that have been assembled, installed, altered, used, or removed from packaging in a way that prevents safe return.
  • Items missing original packaging, parts, hardware, or accessories.
  • Products damaged by misuse, improper assembly, or failure to follow care instructions.
  • Delivery, freight, white-glove, assembly, and service fees, unless required by law or caused by our error.

How to Request a Return

  1. Email contact@kdmvalue.com within 14 days of delivery.
  2. Include your order number, name, phone, product name, reason for return, and photos.
  3. Wait for written authorization and return instructions before shipping anything back.
  4. Pack the item securely, using the original packaging when possible.

Return Shipping Costs

For change-of-mind returns (wrong size, color preference, duplicate order, no longer needed, or fit issues), the customer is responsible for return shipping and any applicable carrier, freight, handling, or restocking charges. If an item arrived damaged, defective, missing parts, or incorrect due to our error, contact us promptly and we’ll determine the right solution.

Refund Timing

Once your approved return is received and inspected, we’ll let you know whether the refund is approved. Approved refunds go back to your original payment method. Processing and bank posting times vary; refunds may take up to 30 days from receipt, inspection, and approval.

Partial Refunds

A partial refund may apply if an item is returned with missing parts, damaged packaging, signs of use, or other costs permitted by this policy and applicable law.